THE FAHRENHEIT PROMISE

Every batch we produce is tested for quality and consistency before it reaches you. What's on the label is what's in the product — no exceptions.

If something isn't right with your order, we'll make it right. Our promise covers:

Faulty or damaged products — if your sachets or tub arrive damaged, torn, or compromised in transit, we'll replace them free of charge.

Quality issues — if a batch doesn't meet our own quality standards (for example, incorrect mixing, contamination, or a manufacturing fault), we'll replace it or refund you in full.

Incorrect orders — if we send you the wrong product or flavour, we'll cover the cost of getting the right one to you.

To make a claim, please contact us at info@fahrenheit.uk.com within 30 days of receiving your order, along with your order number and a photo of the affected product where possible. We'll aim to resolve every claim within a few working days.

This promise covers manufacturing and quality issues only. It doesn't cover products that have been opened and used, stored incorrectly (e.g. in heat, direct sunlight, or damp conditions), or consumed past their best-before date. For general returns of unopened, unused products, please see our Delivery & Returns page.

This guarantee does not affect your statutory rights.